1st Line Helpdesk Advisor

Birmingham, United Kingdom


1st Line Helpdesk Advisor, based in Birmingham

£17,000.00 - £20,000.00

Are you a talented and motivated helpdesk professional?

Committed to building a career in IT?

If so then Complete I.T. is almost certainly the next big career step for you.

If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing 'stuff’, then we want you to contact us about joining our team in Birmingham, and building your career in IT. We are a premier provider of IT support services, and this role is based at the Service Desk of one of our largest Client sites with 400+ users across 13 sites.

This is a career opportunity, not just a job. Building your career is what we do, join us on the helpdesk, get to know and understand the job, deliver excellence to your client alongside your team and watch your career in IT take off.

As a 1st Line Helpdesk Advisor you will be working as part of a great team made of 1st, 2nd & 3rd Line Support Analysts. Primarily phone based and using remote connectivity, you will be responsible for solving the clients’ IT problems and feeling good about doing it. You will be responsible for logging, managing and resolving client issues by using technical skills, regular, quality internal and external communication, knowledge of the client, their current issue and their business.


The ideal candidate will have previous experience within an IT Support role. You will also have excellent communication skills, both over the telephone and via email.

You will have knowledge and experience of Microsoft products, specifically Windows 10 and Microsoft Office. You will also have very good troubleshooting skills, and ideally some Microsoft qualifications.


CIT is driven not only by our clients and our fantastic relationships with them, but also our amazing team. We are not just a successful business, we are a family. People matter to us - their opinions, their ideas, their development and most importantly their happiness is valued above all else, as they are the key to our success.

With this is mind we try to make sure that the benefits that we offer to our team reflect the high value that we place on them. We offer private healthcare schemes, an employee assistance programme, access to an exclusive discount website, eyecare vouchers, childcare vouchers, a cycle to work scheme, long service awards, and quarterly team nights out. We also carry out bi-annual development reviews for all of our team members, giving them the opportunity to discuss their career and their training and development. Our team are the best in the business, so training is very important to us - we provide internal and external technical and soft skills training, and support our team by paying for them to take the exams that they need to gain valuable, industry recognised qualifications to develop their knowledge and expertise.

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