User and Infrastructure Support Analyst

London, England, United Kingdom


User and Infrastructure Support Analyst

Based at our Client's office in Barnet, London - N11 1GN

Salary £23,000.00

We are looking for a User and Infrastructure Support Analyst for our client, providing support and management of the IT infrastructure for one of our flagship clients based at their offices in Barnet, North London.

You will be supporting end users and the It environment at a large charity - providing 1st and 2nd Line support to over 300 users all over the UK. Working under the IT Manager and the client’s Head of Infrastructure, you will ensure that the IT infrastructure is managed, monitored and maintained providing the maximum uptime, and will also assist with implementing projects to improve the client’s infrastructure.

You will work closely alongside end users to build trust in Internal IT services and systems providing long term resolutions to any problems they have, providing immediate support on-site for business-critical servers, networking and applications.

What you will be doing


We are looking for someone with 2 or more years or experience in a similar role and who has had exposure to different environments and platforms. We are looking for someone with the following knowledge/skills

What you need to be to do the job


CIT is driven not only by our clients and our fantastic relationships with them, but also our amazing team. We are not just a successful business, we are a family. People matter to us - their opinions, their ideas, their development and most importantly their happiness is valued above all else, as they are the key to our success.

With this is mind we try to make sure that the benefits that we offer to our team reflect the high value that we place on them. We offer private healthcare schemes, an employee assistance programme, access to an exclusive discount website, eyecare vouchers, a cycle to work scheme, long service awards, and quarterly team nights out. We also carry out bi-annual development reviews for all of our team members, giving them the opportunity to discuss their career and their training and development. Our team are the best in the business, so training is very important to us - we provide internal and external technical and soft skills training, and support our team by paying for them to take the exams that they need to gain valuable, industry recognised qualifications to develop their knowledge and expertise.

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